shipping and return policy

Shipping Policy

The order for the user are shipped through registered domestic courier companies and/or speed post only. product will be delivered within 7-8 days. subject to courier company/postal norms. Platform owner shall not be liable for any delay in delivery by the courier company/postal authority. delivery of all order will be made to the address provided by the buyer at the time of purchase. delivery of our services will be confirmed on your email id as specified at the time of registration. if there are any shipping cost(s) levied by the seller or the platform owner (as the case be), the same is not refundable.  

EXCHANGE & REPLACEMENT:

Exchange of products will be accepted only if the products are returned in a sealed and saleable condition with the original receipt/invoice intact and subject to the following terms-

Returns and exchange requests will be subject to checking and vetting by canopyglow team.

Damages due to neglect, improper usage, or incorrect application will not be covered under this policy. Please note: some ingredients are not meant for all skin types and may react on some skin types, we recommend doing a patch test before using any product as refund requests due to skin sensitivity is not applicable. Please read the ingredients and the skin type recommendation before buying the products. For any query regarding the products or their ingredients, you can connect with us over WhatsApp/email or call for a teleconsultation.

All claims for missing, incomplete or damaged product(s) must be reported to customer service within 24- 72 hours of delivery.

The replacement will be shipped post validation of the reason for return by us . Only if the product is in saleable condition, we shall issue a replacement. canopyglow has the right to refuse any exchange or return if any of the above-mentioned criteria(s) are not met. The criteria(s) to assess salability lies at the sole discretion of canopyglow team.